How do I upload my supporting documents ?

To access the Supporting Documents page, click on the circle in the top right-hand corner and then on ‘My profile’. You can only access this page if you have provided your personal details.

I can’t upload my supporting documents

If an error message appears when you upload your supporting document, it is likely that the format is incorrect. Supported formats:

• PDF
• JPEG, PNG or JPG
• File size must be between 32 KB and 7 MB
• Must be in colour
• Avoid photocopies; use photographs rather than scans

My proof of identity has been rejected by the platform

You have uploaded your proof of identity to your profile but it has been rejected. There are several possible reasons for this:

• Unreadable document: your document is blurred, cropped, has a glare, or not all the information on the document is legible.
• The information on the document does not match the details provided on your Raizers profile: you may have swapped your first name and surname, or your married name appears on your proof of identity, etc. In this case, please contact us.
• Incomplete document: you have only uploaded the front or the back of your identity document. You must upload both the front and the back into the first box, or the front into the left-hand box and the back into the right-hand box.

Please ensure you follow these rules and upload the new document(s).

Updated on: 22/09/2026