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Creating a profile, changing personal information, tracking my investments and payments?
How to become a member on the Raizers platform
Problems with registration
You are experiencing problems with your registration. If you are affected by any of the problems below, please follow the instructions. Sponsor code unusable If this message appears when you enter the sponsor code, it means that your sponsor has already reached the maximum number of sponsored. Please enter another sponsor code, or regist
Forgot my password?
Click on "forgot password". If you have forgotten your password, click on "Forgot your password?" and enter your email address. You will then receive an automatic email at the address you entered with a unique link to generate your new password. Reset password !(https://storage.crisp.chat/users/helpdesk/website/b6a20499f3f7d000
You are now registered on the Raizers platform. In order to invest in our operations, please fill in your profile and credit your account. Related articles: My personal data My supporting documents [My suitability test](/en/article/my-suitability
How to create a professional account?
If you wish to invest with your company, from your personal space, click on your name in the top left-hand corner. A drop-down menu will appear. All you have to do is click on "Add a company profile", fill in your company information, a sponsor code if you have one and save. Related article: [My personal information - company account](/e
My personal data
I made a mistake in some data but I can't change it Some fields are blocked for modification as they impact the validation of your profile with our payment provider. If you have made a mistake in your first name, last name, date of birth or nationality, please contact us by phone or email so that we can make the necessary changes. I want to change my email address When you change your email address from your personal
My personal information - company account
My trade register extract has been refused You have uploaded your Kbis extract and it has been refused by the platform. Check that it is less than 3 months old and that the company name specified on it is identical to the one you entered in the "My details" section. If this is the case, please contact us by email at email@example.com or by phone at 01 83 62 21 21. **My sta
My supporting documents
I can't upload my supporting documents If an error message appears when you upload your document, it is likely that the format is not correct. The formats taken into account: PDF format JPEG, PNG or JPG be between 32 Kb and 7 Mb be in colour avoid photocopies, prefer photographs to scans My proof of identity was refused by the platform You have uploaded your credential to your profile but it has been rej
My suitability test
In order to validate your investor profile, in compliance with the requirements of the Autorité des Marchés Financiers (AMF), you must complete the suitability questionnaire. If your adequacy test is not validated, it means that some of your answers do not meet the AMF's requirements to be an investor on a platform such as Raizers. You can contact us by phone for more information. Related articles : [My personal data](/en/article/m
How do I credit my account?
Before you can invest in any of our operations, you must fund your Raizers account. To do this, you must first validate your profile. From your personal space, in the "My Investments" section, click on the "Credit" button How to transfer funds You can choose to credit your account by bank transfer or by bank card. ** By transfer in €*
How do I debit my account?
As soon as your account balance is positive, you can debit it and transfer it to your bank account. From your personal space, in the "My account" section, click on the "Debit" button Fill in your bank details and register **Enter the amount you wish
My Raizers account
The funds do not appear on my account I made a transfer to fund my account but the credited funds do not appear on my Raizers account: when funds are credited by bank transfer, a classic interbank delay applies, so the account is not credited immediately. I can't credit my account You want to fund your account but you cannot. Please check that your profile is validated or that your bank is not blocking the
I can't find my subscription data From your personal space, go to "My portfolio". In the "My Investment portfolio" table, click on the arrow in the last column of the relevant operation on "View subscription". You will find all the information concerning your subscription, including your subscription form and provisional repayment schedule. !(https://storage.crisp.chat/users/helpdesk/website/b6a20499f3f7d00