• Registration

  How to become a member on the Raizers platformFew readers

• Problems with registration

  You are experiencing problems with your registration. If you are affected by any of the problems below, please follow the instructions. My sponsor code does not work Sponsor code unusable If this message appears when you enter the sponsor code, it means that your sponsor has already reached the maximum number of sponsored. Please enter another sponsor code, or registFew readers

• Forgot my password?

  How do I reset my password? Click on "forgot password". If you have forgotten your password, click on "Forgot your password?" and enter your email address. You will then receive an automatic email at the address you entered with a unique link to generate your new password. Reset password ![](https://storage.crisp.chat/users/helpdesk/website/b6a20499f3f7d000Few readers

• Dashboard

  Welcome to your Raizers dashboard! You are now registered on the Raizers platform. In order to invest in our operations, please fill in your profile and credit your account. Related articles: My personal data My supporting documents [My suitability test](/en/article/my-suitabilityFew readers

• How to create a professional account?

  How to create a company account? If you wish to invest with your company, from your personal space, click on your name in the top left-hand corner. A drop-down menu will appear. All you have to do is click on "Add a company profile", fill in your company information, a sponsor code if you have one and save. Related article: [My personal information - company account](/eFew readers

• My personal data

  How do I change my personal data? I made a mistake in some data but I can't change it Some fields are blocked for modification as they impact the validation of your profile with our payment provider. If you have made a mistake in your first name, last name, date of birth or nationality, please contact us by phone or email so that we can make the necessary changes. I want to change my email address When you change your email address from your personalFew readers

• My personal information - company account

  I have a company account and am having problems uploading my supporting documents My trade register extract has been refused You have uploaded your Kbis extract and it has been refused by the platform. Check that it is less than 3 months old and that the company name specified on it is identical to the one you entered in the "My details" section. If this is the case, please contact us by email at contact@raizers.com or by phone at 01 83 62 21 21. **My staFew readers

• My supporting documents

  I can't upload my supporting documents I can't upload my supporting documents If an error message appears when you upload your document, it is likely that the format is not correct. The formats taken into account: PDF format JPEG, PNG or JPG be between 32 Kb and 7 Mb be in colour avoid photocopies, prefer photographs to scans My proof of identity was refused by the platform You have uploaded your credential to your profile but it has been rejFew readers

• My suitability test

  My suitability test is not validated In order to validate your investor profile, in compliance with the requirements of the Autorité des Marchés Financiers (AMF), you must complete the suitability questionnaire. If your adequacy test is not validated, it means that some of your answers do not meet the AMF's requirements to be an investor on a platform such as Raizers. You can contact us by phone for more information. Related articles : [My personal data](/en/article/mFew readers

• How do I credit my account?

  How do I credit my account? Before you can invest in any of our operations, you must fund your Raizers account. To do this, you must first validate your profile. From your personal space, in the "My Investments" section, click on the "Credit" button How to transfer funds You can choose to credit your account by bank transfer or by bank card. ** By transfer in €*Few readers

• How do I debit my account?

  How do I debit my account? As soon as your account balance is positive, you can debit it and transfer it to your bank account. From your personal space, in the "My account" section, click on the "Debit" button Fill in your bank details and register **Enter the amount you wishFew readers

• My Raizers account

  I am having problems with my Raizers account The funds do not appear on my account I made a transfer to fund my account but the credited funds do not appear on my Raizers account: when funds are credited by bank transfer, a classic interbank delay applies, so the account is not credited immediately. I can't credit my account You want to fund your account but you cannot. Please check that your profile is validated or that your bank is not blocking theFew readers

• My portfolio

  Information about your past subscriptions I can't find my subscription data From your personal space, go to "My portfolio". In the "My Investment portfolio" table, click on the arrow in the last column of the relevant operation on "View subscription". You will find all the information concerning your subscription, including your subscription form and provisional repayment schedule. ![](https://storage.crisp.chat/users/helpdesk/website/b6a20499f3f7d00Few readers

• What is My SmartInvest and how does it work?

  What is My SmartInvest and what is it used for? It is a tool that automates your investments according to criteria that you define (rate, duration, type of transaction, etc.), while leaving you the final choice of whether to approve each subscription. How do I set my investment criteria (rate, type, operator, etc.)? From your personal account, you can choose your preferences (minimum rate, duration, type of transaction, type of operator, amount per project). **What isFew readers

• What is two-factor authentication on Raizers and how does it work?

  What is two-factor authentication? It is a system that adds an extra layer of security to your password, via a code sent by text message or generated by an authentication app. When will I need to authenticate myself? When you log in to the platform (every six months), When performing sensitive actions: subscribing to an opportunity changing your telephone number, adding or modifying your bank details, or any other operation deemed sensitive. How will I receiveFew readers

• Why am I being asked for my consent for certain actions?

  Why is your consent necessary? During this procedure, you will need to authorise Raizers and its service provider to perform certain actions on your behalf. These authorisations allow, for example, to: view the bank details associated with your Raizers account, execute payments that you decide on the platform, change the bank account used for your direct debits, update your details with the payment provider. These permissions do not change the way you use Raizers on a daily basis.Few readers