Create and manage your account
What is two-factor authentication on Raizers and how does it work ?
What is two-factor authentication? It is a system that adds an extra layer of security to your password, via a code sent by text message or generated by an authentication app. When will I need to authenticate myself? When you log in to the platform (every 6 months), When carrying out sensitive actions: subscribing to an opportunity, changing your phone number, adding or amending your bank details, or any other operation deemed seFew readersHow do I sign up to Raizers ?
How to become a member on the Raizers platformPopularHow do I create a business account ?
If you wish to invest on behalf of your company, from your personal account, click on the circle in the top right-hand corner. A drop-down menu will appear. Click on “Add a business profile”, enter the legal representative’s personal details (title, first name, surname, telephone number, date of birth, nationality) as well as your company’s name and type, and your referral code if you have one. ClFew readersWhat should I do if I've forgotten my password ?
On the Raizers account login page, click on “Forgot your password?” You’ll be redirected to a page where you’ll need to enter the email address linked to your Raizers account. Then click on “Send a link”. An email will be sent to you; in it, you must click on “Reset your password”. Enter your new password twice. It must be at least 8 characters long. Click on “**Few readersHow do I change my personal details ?
How do I change my personal details? To access your personal details, click on the circle in the top right-hand corner and then on ‘My profile’. I’ve made a mistake in some of my details but I can’t change them Some fields cannot be edited as they affect the validation of your profile by our payment provider. If you’ve made a mistake with your firsFew readersHow do financial flows work ?
What happens to my financial transactions? When you make a transfer from your bank account to your Raizers account, the funds are held in an escrow account hosted on the Mangopay payment platform. When you invest in a project, the funds are transferred directly from your Raizers account to the project’s account.Few readersHow do I credit my account?
Before you can invest in one of our campaigns, you must top up your Raizers account. To do this, you must first verify your profile by providing your personal details and uploading your supporting documents. From your personal dashboard, go to the “My portfolio” section and click on the “Credit” button. You can choose to top up your account by bank transfer or by credit/debit card. **ByFew readersHow do I debit funds from my account ?
As long as your account balance is positive, you can withdraw funds and transfer them to your bank account. From your personal account, under the “My portfolio” section, click on the “debit” button Enter your bank account details and save When you save your bank account details, you’ll be redirected to an authentication page provided by our payment provider [Mangopay](https://manFew readersMy Raizers account
I’m having problems with my Raizers account The funds aren’t showing up in my account I’ve made a bank transfer to top up my account, but the credited funds aren’t showing up in my Raizers account: when funds are credited via bank transfer, a standard interbank processing time applies, so the funds aren’t credited to your account straight away. I can’t top up my account You want to top up your account but are unable to do so. Please check that your prFew readers
Documents and Identity verification
Why have my company's supporting documents been rejected ?
The most common reasons The rejection of supporting documents for a legal entity is most often due to one of the following three reasons: A KBIS extract dated more than 3 months ago Articles of Association that are unsigned and/or out of date An Beneficial Ownership Declaration that is incomplete or incorrect What is a Beneficial Owner? A Beneficial Owner is a natural person who holds, directly or indirectly, more than 25 per cFew readersWhy am I being asked for my consent for certain actions ?
Why is your consent required? During this process, you will need to authorise Raizers and its service provider to carry out certain actions on your behalf. These authorisations allow, for example: to view the bank details associated with your Raizers account, to process payments that you authorise via the platform, to change the bank account used for your direct debits, to update your details with the payment service provider. These permissions do not alter the waFew readersHow do I upload my supporting documents ?
To access the Supporting Documents page, click on the circle in the top right-hand corner and then on ‘My profile’. You can only access this page if you have provided your personal details. I can’t upload my supporting documents If an error message appears when you upload your supporting document, it is likely that the format is incorrect. Supported formats: PDF JPEFew readersWhy I can't debit my account ?
Your profile has not yet been verified If you are unable to make a withdrawal from your account, the most common reason is that your investor profile has not yet been verified on the platform. Until this verification is complete, access to investment transactions remains blocked. How to resolve the issue Two steps are generally required to validate your account: Upload your supporting documents:From your personal account, submit the requestFew readers
Track my investments
How do I invest in the opportunities offered by Raizers ?
Go to the Opportunities page to view all opportunities currently open for investment or coming soon. For private debt opportunities, please ensure your Raizers account has sufficient funds. It must contain at least the amount you wish to invest. For other opportunities, your Raizers account does not need to have a balance. Select the opportunity you wish to invest in and click on “Invest in this opportunity”. Depending on the type of opportunityFew readersHow can I find information about my subscriptions ?
From your personal account, go to the “My investments” section. In the table, click on the arrow in the last column of the relevant subscription. There you will find all the information relating to your subscription, including your subscription form and the projected repayment schedule. If the subscription relates to a transaction that has been repaid, click on “Repaid” to find it.Few readersWhat do the different pages in my Raizers personal account area cover ?
All these pages are accessible once you have logged into your Raizers account. Dashboard: view the key metrics for your private property debt and life insurance investments, your upcoming payment due dates, available investment opportunities and a summary of your latest financial transactions. Opportunities: this is an index of opportunities currently open for investment, as well asFew readers
Referral Scheme
Why haven't I received my sponsorship bonus ?
Why haven’t I received my referral bonus? There are several conditions that must be met for the referral bonus to be paid: Both the referrer and the referred person must be investors on Raizers; The campaign in which the referred person has invested must be funded. If you entered the code of one of our partner referrers: Your referral bonus is paid once the project you invested in has been funded There may be a delay between the project being funded and the referFew readersWhere can I find my sponsorship code ?
Where can I find my referral code? To find your referral code and share it with your friends and family, log in to your Raizers account and click on “My sponsorship” in the menu on the left.Few readersI forgot to enter my referral code when I registered
I forgot to enter my referral code when I registered You cannot add a referral code to your profile after you have registered. If you have forgotten it, please contact us by email at contact@raizers.com.Few readersReferral Scheme Terms ans Conditions
You are a referrer Are you an investor with Raizers and would like to take advantage of the referral scheme? Share your referral code with your friends and family, who must enter it when they sign up. You’ll receive a bonus of up to €100 for each referral (€50 following their first investment of at least €1,000 and €50 following their second). You are a referred user Would you like to be referred to Raizers? Enter the code provided by your referrerFew readersHow do I refer friends and family on Raizers ?
How do I refer friends and family on Raizers? I verify my profile. I invest in a campaign I share my referral code with a friend or family member. See the article: Where can I find my referral code? My referred friend signs up on the platform by entering my referral code in the registration form My referred friend verifies their profile and invests in a campaign The bonus isFew readers